Support Worker (SW)

Gosford & Central Coast
2 years

Individual Support Worker
Respite Support Worker
Community Access Support Worker
In Home Support Workers


Support Workers are directly responsible for the day to day support, and personal development of people with disabilities supported by supports provided by Central Coast Disability Network.

Support Workers ensure that they support the person with a disability to be at the centre of their decision making and enable people with disabilities to achieve their desired outcomes of their plans, goals and aspirations within an environment that ensures the safety and dignity of the individual.

Support Staff ensure that supports are provided in accordance with the Disability Services Standards, and are active in advocating the rights of people with a disability.


Individual Support Workers report to the Support Manager and Operations Manager of CCDN

Nature of Scope

Client Support

As directed by the Intake Rostering Officer, plan and undertake activities in accordance with the clients NDIS Plan. This may include, but not be limited to:

  1. Supporting carers in the caring role through assistance, support and information as directed
  2. Providing supports with an emphasis on enabling opportunities for community participation and living skills, as appropriate to the service request
  3. Completing domestic assistance tasks as directed
  4. Providing personal care assistance in activities such as toileting, bathing, showering, dressing, undressing and grooming
  5. Providing attendant care services to assist in activities of daily living
  6. Promoting self-determination and independence at all times in the delivery of care and support
  7. Provision of accommodation supports for individuals seeking to live independently
  8. Providing regular feedback to the Operations Manager as specified
  9. Providing input into the review process of Service Plans when requested
  10. Attending training as directed
  11. Delivering support within the CCDN Quality Management System
  12. Providing transport support as directed
  13. Maintaining a Code of Conduct as required in the CCDN Quality Management System


  1. Attending regular supervision meetings with a Team Leader or the Operations Manager
  2. Recording hours of supports and the nature of activities undertaken to support NDIS billing
  3. Attending staff meetings when required
  4. Maintaining consumer confidentiality, in line with organisational Quality Management System, legislative and funding body requirements
  5. Providing input into the review of client Service Plans
  6. Completing documentation as required in a professional and timely manner
  7. Submitting relevant paperwork as required
  8. Participating in an annual performance review
  9. Ensuring the rights and responsibilities of clients according to the Disability Service Standards; Mental Health Act 2007; Work, Health and Safety legislation and; other requirements as specified in the CCDN  Quality Management System


  • Demonstrated ability and willingness to support people with disabilities to live their best life.
  • Demonstrated values of respect and a willingness to empower people.
  • A willingness and capacity to undertake training.
  • Excellent communication skills (written and verbal).
  • Demonstrated ability to work as part of a team.
  • General computer skills (e.g. use of Microsoft suite) or the ability and willingness to acquire those skills.


It is desirable for candidates to have:

  • minimum Certificate III in Disabilities or equivalent (or willingness to acquire)
  • experience providing support in a disability/community setting or similar service environment.


Candidates must have:

  • the Right to work in Australia
  • possession of a current Senior First Aid Certificate or willingness to undertake training
  • a driver’s licence and access to your own comprehensively insured vehicle
  • mobile phone AND secure home email
  • a Working With Children Check
  • a National Police Check
  • a willingness to perform shift work
  • own comprehensively insured vehicle.